IF YOU ARE AN APPLE USER:

How to request a refund

1. Go to reportaproblem.apple.com.

2. Sign in with your Apple ID and password.

3. Tap or click “I’d like to.”

4. Choose “Request a refund.”

   

5. Choose the reason why you want a refund, then choose Next.

6. Choose the item or items that you bought, then choose Submit.

• If you can’t request a refund on reportaproblem.apple.com

  If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

  If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

• Problem with a subscription?

  You can request a refund, you can also cancel the subscription.

• If you already requested a refund

  Check the status of your refund request. Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations. Store availability and features might vary by country or region. Learn what’s available in your country or region.

IF YOU ARE A GOOGLE PLAY USER

Google may give refunds for some Google Play purchases, depending on the refund policies. You can also contact the developer directly.

• If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.

• If you find a Google Play purchase on your card or other payment method that you didn’t make and that wasn’t made by anyone you know, report unauthorized charges within 120 days of the transaction.

• If you’ve had a refund request accepted, check how long your refund will take.

For United Kingdom and European Economic Area users

If you are located in the European Economic Area or the United Kingdom and made a purchase on or after March 28, 2018, learn how to get a refund.

Request a refund for recent purchases

Important: If you don’t find your purchase on the recent purchases list, request a refund from the Google Play website.

Follow the instructions if:

• It’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.

• You bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually get a decision within 1 business day but it can take up to 4 business days.

Request a refund when it’s not listed under recent purchases

If you don’t find your purchase on the recent purchases list, you can request a refund from the Google Play website. Use the options below to request a refund.

REFUND REQUEST OPTIONS

Follow the instructions if:

• It’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.

• You bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (check policy below).

You’ll usually get a decision within 1 business day but it can take up to 4 business days.

1. On your computer, go to play.google.com/store/account.

2. Click Order History.

3. Find the order you want to return.

4. Select Request a refund or Report a problem and choose the option that describes your situation.

5. Complete the form and note that you’d like a refund.

6. You’ll get a message that says “Thank you for sharing your concerns.” You’ll then get an email with your refund decision. You’ll usually get this within 15 minutes but it can take up to 4 business days.

For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page for more information.

Tip:

• If you have multiple refund requests, repeat these steps for each thing you bought.

• If you don’t find the order, you may have bought it on a different Google Account. Find out how to switch accounts.

You can also tell Google Assistant on your device that you want a Google Play refund.

To request a refund from the Google Assistant, you must use US English on your device.

As always if you have any further questions please do not hesitate to get in touch with is and [email protected], we are here for you.

With Love,

Team Grace Space