[HCM] Công Ty Công Nghệ Fossil Vietnam Tìm Kiếm Customer Service Associates, FullTime 2018

Fossil Vietnam (formerly Misfit) is one of 60 offices under Fossil Group worldwide. Before joining Fossil, Misfit was a US high-tech company inventing and manufacturing wearables and smart home products, with R&D and operations office in Vietnam. In November 2015, Misfit got acquired and has since then become part of the Fossil Group’s portfolio of brands, standing aside world-renowned brands including Fossil, Michael Kors, Burberry, Emporio Armani, Diesel, adidas, DKNY, among others.

As one of the the top 3 largest makers of watches in the world, Fossil Group is selling over 50 million watches and accessories a year in over 150 countries. With the help of Misfit, Fossil will be working towards offering a broader spectrum of connected devices that target fashion-conscious consumers, and aiming at leading the convergence of style and technology.

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[CUSTOMER SERVICE ASSOCIATES]

Cust. Service Assoc. wanted: thoughtfully efficient, articulate, customer-oriented, amazing English skills.

WHAT YOU WOULD DO

Be on the lookout for ways to improve the effectiveness of our customer service.
Monitor and quickly respond to customer service inquiries no matter where they originate including: in person, website, app, email, and social media.
Recruit, train, and develop Customer Service Associates both in Vietnam and the US.

WHAT WE EXPECT FROM YOU

Genuine desire to see customers happy.
Maniacal but thoughtful bent towards efficiency.
Good at extracting patterns from a lot of information (e.g., seeing common threads in large sets of tickets).
Good verbal and written skills, great at explaining complex concepts.
A high degree of detail orientation, autonomy, and reliability.
Tech savvy and inquisitive mind for hi-tech products.
As with all Misfits, a humble spirit who can laugh at themselves and would rather admit fault rather than point fingers.
Native or near-native English and strong Western cultural knowledge. Proficiency in additional languages, especially Chinese, is a big plus.
Fresh graduates are more than welcomed.

IN RETURN WE OFFER

Meaningful work with cool products: connected/smart devices of top brands such as Armani, Michael Kors, Kate Spade, and Diesel.
Subsidies for: cell phone, health/fitness, health insurance
Plenty of food, all the time
Jerk-free, ego-free environment
Passionate colleagues
A commitment to make your time with us the most transformational time in your career to date
Personal and professional development opportunities in Hong Kong and/or US.

Please send your resume to Email: [email protected]

Subject: [Fossil-0118] -Customer Service Associates – Fullname

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