Amazon Pay vs Checkout.com | TrustRadius
Amazon AWS
I find it’s extremely easy to use Amazon Pay, at least as a consumer. If you have an active Amazon account, and if you have Prime, your features (free shipping) are already connected and ready to use. The advantages are that you don’t have to enter new payment info into another new e-commerce site and your Amazon Prime shipping advantages are already built into your options. At least, this has been the case for me the few times I’ve used it so far – on a couple of different online stores. I also had to cancel an item and the reimbursement went through quickly and easily as well.
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Checkout.com
The ease of integration using Checkout.com with Zuora was a main deal breaker for us. It took us less than 1 business day to setup. Our CSM took over almost immediately when setup was completed and provided some potential plans on how we can improve approval ratings. At the same time, Checkout.com constantly introduces new features which is something I’ve rarely seen from my previous payment processors. Personally, I feel that Checkout.com should be used in any scenario where E-commerce is involved.
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Read full reviewPros
Amazon AWS
The experience of using Amazon Pay goes really well if you have paired your Amazon account with an Alexa-enabled device.
You don’t have to take out your credit card in public and you can simply complete every purchase using Amazon Pay UPI.
Amazon Pay later is one of my favorite features that I use to make any purchase on the Amazon website. It allows me to make payments even when I am short on the pocket. And the good part is that you don’t have to pay any interest for this pay later amount.
In case you have received a gift voucher from your company, you can add it to your account and it will reflect in your Amazon Pay balance.
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Checkout.com
Processing is stable, Checkout is never down, high uptime
Acquiring and gateway performance is excelled
Anti-fraud tool is great, has a lot of risk filters and a shadow mode, an easy to use tool
Amazing merchant support
Best pricing/fees
Work with all top acquirers
Great success rate
Support both network and gateway tokens
APIs are easy
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Amazon AWS
Once you have added the money to the Amazon Pay wallet, you can’t transfer it to your bank account and you are not able to purchase an Amazon gift card
Sometimes Amazon Pay is slow in server
Amazon Pay customer support is not good for India
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Checkout.com
Bringing other players on the portal so it would be easy to integrate with others. Like buy now and pay later.
More knowledge sharing with merchants to understand the payment eco system to improve the approval rate.
Multiple card payment option.
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Read full reviewLikelihood to Renew
Amazon AWS
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Checkout.com
We have a long term contract and we already have them in our plans for the next 5 years.
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Read full reviewUsability
Amazon AWS
It’s very helpful for our company. Amazon Pay is an easy use platform. Through this app, you can solve all the problems like pay electricity bills, employees salaries, and transfer money to anyone.
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Checkout.com
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Reliability and Availability
Amazon AWS
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Checkout.com
In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don’t have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
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Amazon AWS
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Checkout.com
Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
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Amazon AWS
Amazon Pay gets a rating of 9 because it does not drastically improve the business. That said, it allows us to offer another payment method for users who trust Amazon and will always or only checkout with Amazon Pay. The support team for Amazon Pay is top-notch and will help get all issues resolved.
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Checkout.com
Support has been excellent. They’ve been very communicative and informative about plans. And we can see how we can utilise them more going forward for expansion and set a target of alternative markets, which should overall increase our sales. On the regulatory side, we get updated details about changes to regulations.
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Read full reviewImplementation Rating
Amazon AWS
I don’t have any idea about this question.
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Checkout.com
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Alternatives Considered
Amazon AWS
The User Interface of Amazon Pay is far better than any other payment gateway. Moreover, I have very less payment stuck problems with Amazon pay, and even if any payment gets stuck the issue is resolved within 48 hours of the failed transaction. I like that Amazon Pay offers rewards for every payment done which is a very cool feature that other applications often provide its users.
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Checkout.com
Most of the above payment gateways perform well in specific markets but may perform poorer elsewhere. Checkout.com has good acceptance rate in overall most of the countries, allowing us to rely on them on capturing transactions that other payment processors would struggle with.
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Amazon AWS
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Checkout.com
Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible – we don’t use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets – technically we don’t need to change anything when we want to launch payments in a new country.
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Read full reviewReturn on Investment
Amazon AWS
Amazon Pay instantly boosted our sales when I realized that customs prefer to use it over PayPal as just about everyone has an Amazon account and it makes it easier for them to just check out using Amazon Pay.
The processing fees while higher than the others we are using are the only downside to our return in using Amazon Pay.
Customers use their Amazon logins for their Amazon pay orders and it is as hassle-free as it gets.
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Checkout.com
When there is decline in the approval rate due to network breakdown, we could see a negative impact, however, it may or may not be due to Checkout.com, it would be MADA.
Available in new market places (like Asian countries)
We do not have much of negative impact, as of now.
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Checkout.com Screenshots
