Amazon A to Z Login - Kiến Thức Cho Người lao Động Việt Nam

Selecting a mobile phone number or email

Why don’t I see my mobile phone number or email?

We will only show contact information that you have registered with Amazon. To add new information, access Amazon A to Z on the Amazon network and update your contact details on the Profile page.

Will I be charged for a text/SMS from Amazon?

This depends on your mobile carrier and plan. Please check with your mobile provider for more details on text message/SMS charges.

Entering Amazon’s verification code

I didn’t receive a verification code, what should I do?

If you used a mobile phone number:

Please confirm that the phone number you have selected is capable of receiving text messages and that your cellular plan supports text messages. If you have a prepaid text plan, you may have run out of SMS credits. Please call your carrier to resolve this problem. Otherwise, you may have blocked text messages from Amazon. If you have a USA phone number, please text ‘RESUME’ to 77418 to enable text messaging from Amazon. If you have a Canadian phone number, please text ‘RESUME’ to 262966 to enable text messaging from Amazon.

Also, it’s possible that your mobile carrier has blocked Amazon’s text messages. Please call your carrier to unblock text messages.

If you used an email address:

First, check your spam folder and confirm your inbox is not full. Next, check if sender ([email protected]) is blocked in your email preferences. It is also possible that your Internet Service Provider has blocked Amazon’s emails. In this case, please call your provider to unblock messages. Otherwise confirm that your email address in your profile is correct.

Can I use the same code twice?

No, you can only use the code once. Codes expire every 5 minutes, but you can always request a new code.

Why do I need to enter a verification code each time I log in from the same device?

This is for added security to protect your information. Click the “Remember this device” checkbox to skip code verification for 30 days. Don’t select this option if you are using a public computer or a device that isn’t yours.

I’ve received verification codes from Amazon A to Z when I have not requested one. How do I stop Amazon from sending me text messages?

If you have a USA or Canadian phone number, reply ‘STOP’ to the message you received to stop any future text messages from Amazon. Also, you can reply ‘RESUME’ to restart Amazon text messages. For other numbers, please contact ERC. View the ERC Contact Information section in the FAQ for your region’s contact information. Please contact your ERC if you keep receiving codes that you didn’t request. View the ERC Contact Information section in the FAQ for your region’s contact information.

Entering my Amazon password

I don’t remember my password. How can I reset it?

If you have forgotten your password, you can reset it by clicking the “Forgot your password?” link on the Amazon A to Z login screen. An email containing a PIN will be sent to the email address you used when you first created your Amazon A to Z account. Please note that the new password may take up to 2 hours to take effect.

My password has expired. How can I reset it?

If your password has expired, you can reset it by clicking the “Forgot your password?” link on the Amazon A to Z login screen. An email containing a PIN will be sent to the email address you used when you first created your Amazon A to Z account. Please note that the new password may take up to 2 hours to take effect. To avoid this issue in the future, please be sure to update your password every 90 days.

I’m entering my password correctly but I keep receiving an error message. How do I fix this?

If you are receiving an error message when you try to log in to Amazon A to Z, you may need to reset your password. To reset your password, Please click the “Forgot your password?” link on the Amazon A to Z login screen. An email containing a PIN will be sent to the email address you used when you first created your Amazon A to Z account. Please note that the new password make take up to 2 hours to take effect. If you continue to receive this error, please contact your local IT.

I didn’t receive a PIN to reset my password, what should I do?

If you didn’t receive an email containing a PIN to reset your password, please check your email account’s Spam or Junk folder to ensure the message was not filtered. If the message was filtered, you may find an option to ‘Mark as good’, ‘Not Spam’, ‘Not junk’, or ‘Add sender to white-list.’ This will ensure that you receive future emails from Amazon A to Z. You can request a new PIN at any time by clicking on the Forgot your password? link on the Amazon A to Z login screen, and then selecting didn’t receive a PIN?. A new email containing a PIN will be sent to the email address you used when you first created your Amazon A to Z account.

Is the PIN that was sent to me case-sensitive?

Yes, the PIN that was sent to you is case sensitive. Please type it exactly as it appears in your email, and do not include spaces or other punctuation marks.

The PIN that was sent to me does not work, what should I do?

If the PIN you received doesn’t work, it may have expired. To avoid this, please ensure that you use your PIN within 15 minutes of receiving it. If the PIN you received doesn’t work, it may have expired.

Why don’t I see my email address in the drop-down?

We only show the personal email addresses that you have registered with Amazon. To add a personal email address, please contact your manager or local IT for assistance.

Can I reset my password if I do not have an active email address or cannot login to my email at this time?

If you are unable to access your email or do not have an email address, you will need to contact your manager or local IT for assistance.