What do I do if my garage is taking too long to fix my car?

Under the Consumer Rights Act 2015, the garage has an obligation to conduct repairs within a “reasonable” time frame. What is considered reasonable will depend on the type of repairs required. For example, we would expect a wheel to be replaced in less time than it would take to dismantle an engine.

When the garage fails to repair the car within a “reasonable” period, you may be awarded a discount on the repair costs. If you’re unhappy with the amount of time the garage is taking to repair your car, then you should firstly raise your concern with the garage directly, ideally by submitting a formal complaint to the business in line with their complaints procedure.

If you’re not satisfied with the final response of the business, or more than eight weeks has passed since raising the complaint with the business, then you may escalate the complaint to The Motor Ombudsman for further investigation.