How to contact Amazon Seller Central Support – and actually get answers

Amazon’s MO always has and always will be about “the customer’s experience.” As far as they are concerned the customer is the sun and Amazon revolves around them. Amazon’s dogma is making sure customers have the best shopping experience, making it as easy and fun as possible for them to keep on coming back. 

Third-party sellers? A star just a little more distant than the sun. So if you can find a way to tell the representative how your problem is affecting the customer experience, you are much more likely to get an effective response.

For instance:

The “less effective way” – A hijacker is stealing my photos and changing them on my site which is hurting my account. My sales are depleting and revenue has come to a full stop.

The “more effective” way – The lack of photos on my account is having a negative effect on the customer’s experience. They can’t see the product they want to buy which makes it harder for them to make the purchase. Please help me fix this problem to improve the customer’s experience. 

Always reflect the problem on how the customer’s experience is the one hurting here, not you. The best way to present you issue is by letting Amazon know that THEIR customers will be hurt as a result of of these counterfeit products