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OUR CORE VALUES

Service: We will never forget that we are a service Company and ensure that we meet the needs of all our clients at all times prior to, during, and after the port call. From receiving the original instructions through to completing the port call and sending out the financial disbursements we must always follow the instructions given to us by our clients and achieve the total customer satisfaction that is our aim.
Excellence: We continue to invest in and develop specifically structured training programmes to identify and nurture potential, and we ensure that those willing to seek advancement are able to do so. Sharing knowledge and maximising resources in the correct areas and departments is key to ensuring our foundations are wide but crucially strong. Without the right experienced personnel we cannot seek to achieve our goals or gain the valued trust of our partners.
Accountability: We employ a Service & Performance Manager to oversee all our working procedures and to ensure a consistent high quality value service is maintained. Often, the real value of a Port Agent will only show itself when things go wrong. Accepting responsibility for our actions and working diligently to put situations right, whilst learning to develop processes to avoid repeat failures in the future, demonstrate accountability and professionalism.
Safety: We recognise that the maritime industry holds safety as its highest goal at all times. We have an in house behavioural safety programme under the banner ‘Pause & Think’ (P.A.T.) which all employees must adhere to at all times. We also work with port authorities and terminals to ensure our employees actively respect the H & S regulations set by our port partners.