Frequently Asked Questions | Express Scripts

Online

If you are already registered on our website, follow these steps:

• Log into your account
• Go to Help in the main menu and choose FAQs & Contact Us

If you can’t find the answer to your questions in the FAQs, click the link to Contact Us. Use one of the available options to contact a member services representative. We offer direct phone numbers for your plan and plan-specific information after you log in.

By phone

For general questions, please call our Patient Customer Service at the number on your member ID card or call 800.282.2881.

For technical support or assistance with your online account, please call 800.711.5672.