FAQs − Customer Service − American Airlines

Read our frequently asked questions

AAdvantage

• Account summary
• Award travel
• Upgrades
• Miles

AAdvantage FAQs

Customer service

• Baggage
• Delayed and damaged bags
• Lost and found
• Refunds and receipts

Customer service FAQs

Products & programs

Flight discounts

Products & programs FAQs

Reservations & tickets

• Make / modify / hold
• Payment and fares
• Trip insurance
• Seats

Reservations & tickets FAQs

Travel information

• Check-in and arrival
• BeNotified and other notifications
• Security and collecting information
• Flight status

Travel information FAQs

Website, mobile & app

• Privacy
• Log in
• Mobile / mobile boarding pass
• App

Website, mobile & app FAQs

Special assistance

We’re dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service.

Amenities during your flight

With new and refreshed planes, more inflight Wi-Fi and a variety of entertainment selections, great snacks and meals, we have everything you need to enjoy your flight. See what we have to offer.

Travel experience