Express | NZ Post

Terms and Conditions

The standard terms and conditions of the products and services offered by NZ Post Limited, including information on the extent of our liability, are set out in the Public Contract and the Postal Users’ Guide. They are also available for reference at selected NZ Post stores. 

Delivery Targets 

For the purposes of delivery targets, the day in which the item is accepted by us is day zero. If you post an item, or hand it over the counter in a NZ Post store after that day’s final clearance, or on Saturday or Sunday, day zero will be the next working day. 

You can expect that items will usually arrive at their destination within the delivery target specified. Because NZ Post does not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in Customs, may take longer. For information on our delivery targets for international destinations, view our guide to World Zones.