Customer Service Hotline

SF Express Customer Service Hotline
Country / Region
Customer Service Hotline
Service Hours
Local
International

Hong Kong
2730 0273
(+852)
2730 0273

Mon to Fri:
08:00 – 20:30

Sat, Sun and Public Holidays:
08:00 – 20:00

Macau
2873 7373
(+853)
2873 7373
 

Mon to Fri:
08:00 – 20:30

Sat, Sun and Public Holidays:
08:00 – 20:00

Mainland

China

95338

(+86)
755 9533883

Mon to Sun:

08:00 – 21:00

Taiwan

412-8830

(dial 02 ahead with mobile phone)

(+886)
2 2192 6063

Mon to Fri: 08:00 – 20:00 

Sat: 08:00 – 17:30 

Sun & Public Holidays: Closed

Singapore
1800 311 1111
(+65)
6603 0630
 

Mon to Fri: 08:00 – 19:00

Sat: 08:00 – 15:00

Sun & Public Holidays: Closed

Malaysia
1800 18 3331 
(+60)

2733 2888

Mon to Fri: 08:00 – 18:00

Sat: 08:00 – 12:00

Sun & Public Holidays: Closed

South Korea
080 393 1111
(+82)
2 572 3339

Mon to Fri: 09:00 – 18:30

Sat: 09:00 – 12:30

Sun & Public Holidays: Closed

Japan
0120 683 683

(+81)

3 5781 1511

Mon to Fri: 09:00 – 19:00

Sat: 09:00 – 13:00

Sun & Public Holidays: Closed

U.S.
001 855 901 1133
(+1) 
855 901 1133

Mon to Fri: 06:00 – 17:00 (PST)

Sat: 08:00 – 12:00

Sun & Public Holidays: Closed

Thailand

02 097 1889

(+66)

2097 1889

Mon to Fri: 08:30 – 17:30

Sat: 09:00 – 12:30

Sun & Public Holidays: Closed

Australia

1300 148 168

(+61)

37 025 9996

Mon to Fri: 09:00 – 17:00

Sat, Sun & Public Holidays: Closed

Vietnam

1800 8110

(+84)

28 6281 6068

Mon to Fri: 08:00 – 17:30
Sat: 08:00 – 12:00
Sun & Public Holidays: Closed

Russia

+7

800

5056318 

/

Mon to Fri:

09:00 – 12:00; 14:00 – 18:00
Sat, Sun & Public Holidays: Closed

Mongolia

00976 7730 3333

(+976)

7730 3333

Mon to Fri: 09:00 – 18:00

Sat, Sun & Public Holidays: Closed

New Zealand

09-666-0336

+6496660336

Mon to Fri: 10:00 – 18:30

Sat, Sun & Public Holidays : Closed