BMW USA Reviews | Read Customer Service Reviews of bmwusa.com

BMW USA Can’t Manage Their Dealerships, Has No Influence

I had only problems with BMW as a company (and frankly, with their vehicle too, but that’s a different story).
BMW USA is totally incapable of managing their dealerships, resulting in inability to address any problems consumers have at dealerships.
1) New car registration took the local dealership in NC over 2 months to complete, resulting in me getting a suspension notification from the DMV of NC saying I can’t drive the car until it’s registered. BMW USA refused to help in any way.
2) Another dealer that was buying my car two years later, took forever to close my leasing account (in NC only dealerships can do that, consumers are not able to send payments to leasing companies directly). The dealer simply won’t send the odometer reading to BMW USA for currently over 3 weeks, and BMW USA refused to help in any way again.

DO NOT BUY BMW, they can’t manage their dealerships.

Date of experience : April 25, 2023