Shopee Reviews | Read Customer Service Reviews of shopee.sg | 5 of 16

New User & Promotional Voucher Cannot Redeem.

Customer Service from Shopee Singapore, name Crystal replied to my Trustpilot reviews regarding my new user voucher cannot be utilised because I’ve already had an account in Shopee Malaysia. I think she read my other reviews written years back about Shopee Malaysia so taking these as the reasons for the new user voucher not redeemable but these conditions was not stated in the T&C on signing up.
If that is the reason, as she claimed than I sent an email replying her with using another promotional $10 voucher which I had claimed facing same message when using it on checkout.*(M02) Oops, this promotion cannot be redeemed. Please try again with another promotion”
So I attached the print screens of the Voucher with the useable product & the above message on checkout & wait for her reply to this. Maybe it’s my reviews here that prompted to reject me from using their platform.

Date of experience : May 20, 2022