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I enrolled in a weekend Livestream…

I enrolled in a weekend Livestream course with enrollment specialist, Marvin that was scheduled for 3/5/22 to 4/3/22 from 9 am-3 pm. The portal does not allow you to access the Livestream prior to the start date. On 3/5/22, I logged into the portal, clicked on Livestream and could not gain access. It asked for web session key, which I was not given. I tried to reach tech support, which did not open until 10:30 a.m. (mind you, their literature indicates students must attend the entire class). Finally, at 10:32 I spoke with Lewis in tech support who stated that he had 5 other agents with callers having the same issue and he will call me back once he had additional info. (I am still waiting for his call on 3/8). If you are offering classes at 9:00 a.m. why wouldn’t you have support available at 9:00 a.m.? From 3/5 to 3/8, I left voicemail messages for Marvin detailing the issue and requesting a callback. I am still waiting for his call as well. I made another attempt on 3/7, speaking with Lisa, who had no clue what was going on and promised a call back within 24 hours once she received a response from the Livestream team. Again, I am waiting for a callback. Moments ago, I spoke with Isaac who’s about the most competent person I have encountered with REE, advised me that class I was enrolled in was canceled due to low attendance. My question was, did they not know the number of enrollees on 3/4/22 (before the class was scheduled to begin)? I prefer to have an instructor-led class rather than watching videos, which was a strong reason that I selected RRE. However, if they cannot organize the class how do you trust the content and educators? How are they still in business and an acceptable institution for education with DPOR?

Date of experience : March 08, 2022