Sales Terms & Conditions

SALES DESK

Hours: 7:00 AM to 6:00 PM CST
Monday through Friday
Number: 800-678-6577

24 HOUR SERVICE:

Check pricing and availability, place orders, review and track orders and view account status at www.orsnasco.com

ELECTRONIC DATA INTERCHANGE:

We offer a service to receive purchase orders and transmit invoices by means of EDI. Contact our IS Department for more information. [email protected].

PAYMENT TERMS

Credit terms (with approval) Net 30 days when remitted electronically or by check from date of invoice. Past due invoices will be subject to finance charges at the highest rate permitted by law.

Customer is responsible for all collection fees and attorney’s fees (where allowed by law) in connection with any past due amount.

There is a $35 fee for ALL returned checks.
INTERNATIONAL customers will be invoiced in U.S. Dollars.

CREDIT CARDS

We accept Visa, Mastercard, and American Express. All Credit Card term orders are processed with an additional 10% authorization of the total order amount. (Once the order ships only the amount of the invoice will be charged)

GENERAL CONDITIONS

Prices are subject to change without notice and cannot be guaranteed. Orders will be billed at prices in effect at the time order is received except for future release or blanket orders. Any future release or blanket orders will be billed at the price in effect at the time of shipment. ORS Nasco reserves the right to adjust pricing and/or cancel orders due to disruptions within the supply chain.

RETURN MERCHANDISE AUTHORIZATION POLICY

• Merchandise return requests must be submitted and returned products must be physically received by ORS Nasco within 60 days of the original invoice date.
• RMA Request can be submitted via our website RMA/Credit Request Form or [email protected].
• Returned merchandise must include the RMA number and be in resalable condition (customer is responsible for return freight costs).
• All special order, discontinued and made to order are final sales and are not returnable.
• All “dated” items (meaning any item with a “sell by,” “use by,” “best by,” or other such date), are only guaranteed a 30-day shelf life.
• Returns less than $20 will not be accepted.
• Returns are subject to a restocking fee.
• Overages, shortages or defective goods must be reported within 48 hours after receipt of shipments. Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.
• All Will Call orders must be inspected and signed off on at time of pickup. Any shortages or damages must be reported prior to leaving the DC.

MANUFACTURER WARRANTY POLICY

• In no event will ORS Nasco be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of ORS Nasco, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).
• Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.

DEFECTIVE MATERIAL

The manufacturers’ written warranties apply to all materials sold. No other warranty, expressed or implied is offered. Contact the Customer Service Department for prior authorization before returning defective material, 800-678-6577.

SMALL ORDER CHARGE

Orders less than $100.00 ($300.00 for international) will incur the current small order charge service fee.

WILL CALL ORDER PICKUP

• Will call hours of operation vary at each distribution center and are posted in the will call area.
• All orders must be inspected and signed off at the time of pickup. Any shortages or damages must be reported prior to leaving the distribution center.
• Product that is signed and not noted of discrepancies will not qualify for a return/credit.

SAFETY DATA SHEETS (SDS), COUNTRY OF ORIGIN, CERTIFICATE OF COMPLIANCE*

SDS, COO information, Prop 65 information, and manufacturer certificates for applicable products are available. SDS links, COO information, and Prop 65 warnings can be found on www.orsnasco.com in product detail pages. If you do not see an SDS link for the products you are looking for, please email [email protected]. You can also download excel files containing all COO and Prop 65 information from the Library page of www.orsnasco.com (login required). Manufacturer/product certifications request form can be found in the Library page or [email protected].

*Country of Origin, SDS, and Prop 65 information are based on information provided by product manufacturers. Manufacturers provide manufacturer certificates. ORS Nasco, LLC has not independently verified this information and does not warrant its accuracy.

FREIGHT

We will ship F.O.B. shipping point and freight paid within the continental United States on single destination orders with a net value of $1,500 or more. Orders below $1,500 and subsequent backorders will be shipped pre-pay and add on ORS Nasco’s pre-approved carriers. We reserve the right to exclude high cube freight intensive products from pre-paid calculations: i.e. storage boxes, 55 gallon drums and other over dimensional items. Any special routing defined by the customer will be their sole responsibility and freight charges will be added to the invoice. Accessorial charges related to your shipment are your responsibility and be will added to the invoice. Examples include, but are not limited to, the following: DOT Hazmat shipments, Residential, Delivery/Destination add.
Promised delivery dates are estimates only, not a guarantee. ORS Nasco is not responsible for deliveries that are delayed due to factors outside of its control.

FUEL SURCHARGE

All orders (except for will call orders) are subject to a fuel surcharge (FSC) based on the average cost of diesel fuel. (ORS Nasco refers to published information to determine average cost.) The FSC percentage specified in the table below will be applied against the value of the invoice. The table below outlines the FSC percentage that will be charged.

The FSC percentage will change monthly based on the average cost of diesel fuel for the previous month without additional communication.