National Express – Find & Book Official Bus Tickets | Busbud
The trip from Plymouth to Birmingham was good despite not having toilet facilities available but the driver dealt with this problem.
Plymouth to Birmingham
Eva F.
May 2, 2023
I did not use your services due to the fact that the bus driver told to wait for the next bus, at that time if I did not get on different operating bus company; I would have missed my flight. That’s why I was very disappointed with this service.
Heathrow to Gatwick
A Nabil B.
May 2, 2023
I went on the 9 am bus 30 April from Bristol to Heathrow. Our driver was an absolute pleasure. I think his name was Kevin. Please send my happy regards.
Bristol to Heathrow
Michael R.
May 1, 2023
While, I had to use train, instead as your customer service was indifferent to my reason for wanting to change my time of departure. This is my first time of using your service. The truth is that I am simply disappointed.
London to Ringwood
Chike O.
May 1, 2023
Went smoothly. About a 40 minute delay due to the fullness of the bus and taking extra time to board and disembark.
Heathrow to Derby
Jackie S.
April 30, 2023
First time ever on the couch I’m a driver myself it was just too long 3 1/2 hours but what is a good service
Great Yarmouth to Stansted
Michael L.
April 29, 2023
no charging ports, would have liked to have charging ports with 3 pin or USB inputs
Totnes to Heathrow
Mael J.
April 29, 2023
Polite driver, good temperature inside the bus and it’s comfortable, stuck to estimated time
Cirencester to London
Qondile N.
April 28, 2023
Getting on the bus was chaotic as the bus before it had been cancelled. There was no one helping the driver to load the bags which made the process very slow and we were led to believe that some of us might not get on. When we did finally get on the only place that we could get two seats together was at the back and the seats were very uncomfortable. I also found the bus very warm. But despite all issues we did get there almost on time and that is the important thing.
Heathrow to Bournemouth
Brid B.
April 28, 2023
Seats was so uncomfortable driver was so lovely and very good just coach and facilities let the journey down
Pool to London
Connor H.
April 26, 2023
I enjoyed the overall trip but the heating didn’t come up on time and were getting cold 🥶 at the start of trip
Newcastle upon Tyne to London
Daniel O.
April 25, 2023
Everything good except a very selfish passenger behind me talked on her phone for five hours. So very inconsiderate.
Shrewsbury to London
Judith F.
April 25, 2023
We had a great bus journey. Bus on time, driver very helpful and smooth journey.
Heathrow to Gatwick
Brian M.
April 25, 2023
The trip was really good, but a severe ticketing error occurred and cost me £46 of which as a pensioner I don’t have to spare.
Chippenham to London
Lynda C.
April 25, 2023
It’s a nice spacious bus. The bus drivers are gentle and communicative. The LCD on the front shows the view ahead. Overhead compartments only carry very small bags. The seats don’t have neck support. On long journeys, neck pain starts.
London to Birmingham
Syed Haider A.
April 25, 2023
The journey was fine – on schedule and comfortable. Downside was the inconvenience to start the journey from Nottingham rather than my home town of Mansfield due to unsuitable journeys from Mansfield to arrive at Heathrow in time for our flight.
Nottingham to Heathrow
Ian E.
April 24, 2023
Clean, comfortable, polite personnel who were happy to help (referring to the driver). Also on time.
Gatwick to Oxford
Chrysi K.
April 24, 2023
I enjoyed everything included driver behavior, facilities, environment of vehicle etc.
Heathrow to Ringwood
Soshians A.
April 23, 2023
Good service smooth ride but to many city fans at the services maybe change the service stop
London to Manchester
Joseph P.
April 22, 2023
Bus was on time, but WiFi on bus from MK to London was not working hence socket plug was not visible.
London to Milton Keynes
Luckson H.
April 22, 2023
Ì enjoyed the prompt.arrival of the bus ,the seat comfort and the human relation of the driver
Coventry to Heathrow
Kehinde U.
April 22, 2023
Hated Newcastle bus station – bus late and waiting room shut and no loo on bus. Otherwise very good! Pleasant drivers, quiet smooth journey
Newcastle upon Tyne to Edinburgh
Susan H.
April 21, 2023
The driver had a disagreement with another passenger and said that he had been assaulted. This was witnessed by us waiting passengers and didn’t happen! The driver shouted that he had been assaulted and dramatically clutched his shoulder, but we all saw that he wasn’t assaulted. Driver said that we were not going anywhere in a very angry way and we had to wait for more than an hour for another driver.
Derby to London
Rachael W.
April 21, 2023
Having been obliged to book onto a very specific bus when needing to travel from Heathrow, I had understood that my ticket would be valid if I used it either up to an hour before or after the booked time. It turned out that I narrowly missed my bus, (partly because there was no information about where the bus stop was, and no person available to ask) and nearly wasn’t allowed onto the next bus half an hour later without changing my booking (at a cost of an additional £6). The bus driver was sympathetic, but,doing his job, he was insisting I made the change before being allowed to make the journey. I was unable to make the change online, though I tried many times. Eventually I did speak to someone on the phone who helpfully changed it for me.When dealing with the uncertainty of the arrival times of flights, and the importance of being able to make journeys to airports with as little anxiety and doubt as possible, I really think there should be more flexibility allowed for using a bought ticket on buses other than at the very specific time.
Heathrow to Gatwick
Jean P.
April 21, 2023
The start time in Welshpool was good, the price was excellent. We enjoyed the ride through London.
Welshpool to London
Gwyneth E.
April 19, 2023
This was so easy, convenient, and stress-free. The driver was excellent. The bus was very clean.
Gloucester to Heathrow
Shannon W.
April 16, 2023
Heathrow to Gatwick express.
The whole operation seemed pretty chaotic. I paid extra for a changeable ticket and when my flight was an hour early I went to the site to change to an earlier bus, I had to pay 7 pounds to do that. The bus stop was ridiculously hard to find, the map directions link didn’t work, and the bus arrived 30 mins late so almost at the time that I was supposed to be there for my original bus (5 mins difference). I think they should have returned my 7 pounds but was sent off with a flea in my ear. Shoddy service, was embarrassed to be among irate international travellers.
Heathrow to Gatwick
Catherine R.
April 15, 2023
Bus wasn’t at Station before time to help passengers locate the right vehicle before time. Very confusing station, had to miss the bus
Cheltenham to Heathrow
Kate O.
April 14, 2023
The coach was very delayed due to traffic. Fortunately this didn’t interfere with my journey.
There was a particular loud, rude, unpleasant passenger sitting behind me who loudly ate, talked, swore for several hours which made my and I’m sure other passengers experience unpleasant. This was not the fault of National Express I wish I’d been assertive enough to challenge the unpleasant person.
South Molton to Heathrow
Caroline S.
April 14, 2023
Easy to book. Comfortable clean bus. Friendly driver, informed of arrival times. Felt safe and secure . Travelled from T4 Heathrow would have appreciated more clear signage for the bus stop
Heathrow to Bridgend
Kathryn M.
April 14, 2023
