Messages: is this Apple Support or a scam

I had an issue with my phone. I was going to call Apple Support, but it was pretty late and they were not picking up calls, so I decided to text. After sending messages to the number (800)-692-7753, I had no clue if this was legitimate or not. I asked them if they were legitimate, they actually used my first name so I don’t know. I heard of phishing stuff in the past, and I could not tell if this was it. Messages claims it’s verified, but I don’t know if I can be sure. If someone could please verify this, it would be much appreciated.

On iMessage if I click on the profile, it says:

Apple
Electronics Store
Verified

Edit: Screenshot