How to Find the Service Tag or Express Service Code on a Wyse Hardware | Dell US

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Article Content

Symptoms

Affected Products:

Wyse Thin Clients

Cause

Not Applicable

Resolution

This article provides information about how to find the Service Tag on Wyse products, both legacy Wyse and Dell Wyse products and how to convert the Serial Number of a legacy Wyse product to a Service Tag or Express Service Code. Dell uses these product identifiers to access information about the device’s specific technical specifications and warranty information that enables us to provide personalized support options.

How to find the Service Tag on a legacy Wyse product?

Legacy Wyse products each have a unique Serial Number. With legacy Wyse products now being serviceable through the Dell network, each product is assigned its own unique Service Tag. You may look up the Service Tag by entering the Wyse product’s Serial Number on the Dell Support website.

1. Browse to Dell Support website.
2. Enter the Serial Number in the Service Tag or product ID box, and click Submit.
3. Service Tag of the product should appear in an alert box.
   Your product’s Service Tag is XXXXXXX.
   We have converted your serial number to a Dell Service Tag to better serve you online.

How to find the Service Tag on a Dell Wyse product?

Dell Service Tag is a 5-7 character identifier that is unique to the product. In addition to the Service Tag, there is an Express Service Code which is a 10-11 digit numeric version of the Service Tag which is used over the telephone for call routing. While most Dell products have a Service Tag, some accessories and device’s do not. As a rule, desktop and laptop PCs, servers and storage devices, printers, and mobile devices (such as phones or tablets) has a Service Tag.

Figure 1: The Service Tag or Serial Number label can be found on a pull-out tab at the back of the device

Figure 2: The Service Tag or Serial Number label can be found on a pull-out tab at the back of the device

Note: In addition, the Service Tag can be identified from the Wyse serial number (BIOS) or Wyse “SID” on the label (xxxAyyyyyyy). In both instances, if the fourth character in the Wyse Serial number/ SID is “A,” then the last seven digits of the Serial Number are the Dell Service Tag.

Article Properties

Affected Product

Thin Clients

Last Published Date

13 Jan 2023

Version

5

Article Type

Solution