File an Online Complaint | Office of Inspector General OIG
The U.S. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission.
To route your concern or inquiry as efficiently as possible, please read the following before filing a Hotline complaint.
Please contact your local Post Office or USPS Consumer & Industry Contact Office for:
- Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns).
- Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns).
If the issue that you are reporting is not within the OIG’s jurisdiction or control, we are not able to investigate or review it.
Please use the Hotline form to report matters involving:
- Theft, delay, or destruction of mail by Postal Service employees and contractors
- Workers’ compensation fraud or other healthcare fraud
- Embezzlements and financial crimes
- Contract Fraud
- Computer Crimes
- Narcotics
- Employee Misconduct
- Internal affairs or complaints against executive personnel
- Whistleblower reprisal
