FAQ-J&T Express Philippines

1. The sender must pack the package properly in order to protect the goods inside during the delivery process. If any loss or damage arise due to improper packaging, the loss or damage is the responsibility of the sender.

 

2. The weight that is used as a reference in billing is the actual weight or dimensional weight that has a greater value. If there is a weight increase caused by an additional packaging process carried out by J&T Express, then that would be the standard of the delivery cost.

 

3. The sender must accurately declare the content and value of the package. Inaccurate declaration of information regarding the package is entirely the responsibility of the sender.

 

4. J&T Express prohibits the delivery of items such as corpses or its parts, living or dead animals, drugs, weapons, ammunition, flammable materials, high-value non-aesthetic or aesthetic items, and other items prohibited and restricted by the government.

 

5. J&T Express has the right but is not obliged to check the package in ensuring that the goods sent do not violate the applicable law. If without the knowledge of J&T Express, the sender sends the items that are prohibited and restricted, the sender hereby frees J&T Express from all damages, losses or other costs and demands from any party.

 

6. During the delivery process, J&T Express cannot guarantee that the entire delivery will take place smoothly and appropriately. Unforeseen events may arise beyond the ability of J&T Express from all damages, losses or other costs and demands from any party.

 

7. If there is no complaint from the recipient when the item is delivered, the delivery is deemed to have been received properly and in good condition without any problem.

 

8. Any complaints/claims for loss or damage must be submitted by the sender, and not the recipient. This must be accomplished no later than 7 (seven) days after the item is received, as shown on the receipt and/or other related documents.

 

9. Items and parcels that have not been claimed or have not been returned after a duration of 6 months become the property of J&T Express. J&T Express reserves the right to dispense with parcels as needed.

 

10. In addition to the agreement or written terms and conditions on this receipt, J&T Express cannot be prosecuted and burdened with an agreement or other legal basis except with a written agreement approved by the person in charge of the authorized J&T Express.

 

11. When handling over goods to J&T Express, the sender is deemed to have read, understood, and agreed to all delivery terms and conditions stated on this receipt without any coercion from any party, as well as freeing J&T Express from all demands or form of compensation.

 

12. Any court action arising from this contract, the same shall be brought in the proper court of Taguig City to the exclusion of all other courts.

 J&T EXPRESS TERMS AND CONDITIONS

 

These Terms and Conditions of service constitute a legally binding contract between “J&T Express” and “Sender”.

When availing of J&T Express’ delivery services you as the “Sender”, agrees, on your behalf and on behalf of the “Recipient” or of any one who with an interest in the delivery that the following Terms and Conditions will apply.

These Terms and Conditions are published both in print and electronically on the website www.j&texpress.com.

J&T Express reserves the right without giving reasons to refuse a delivery. A refusal of delivery for whatever reason, can never give rise to any claim for damages by the Sender in respect of J&T Express.

J&T Express’ liability is strictly limited to direct loss and damage to a parcel only. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought as filed complained to J&T Express.

 

I. PACKING:

1. The sender must pack the package properly in order to protect the goods inside during the delivery process. If any loss or damage arrive due to improper packaging, the loss or damage is the responsibility of the sender.

2. J&T Express has the right to open and inspect a parcel without notice for safety, security, customs or other regulatory reasons. At the same manner J&T Express is not obliged to check each package in ensuring the goods sent do not violate the applicable law.

If without the knowledge of J&T Express, the sender sends the items that are prohibited and restricted, the sender hereby frees J&T Express from all damages, losses, or other costs and demands from any party and even by laws of the country.

3. The sender must accurately declare the content and value of the package, inaccurate declaration of information regarding the package is entirely the responsibility of the sender.

II. PRICING:

1. The weight that is used as reference in billing is the actual weight or dimensional weight that has a greater value. If there is a weight increase cause by an additional packaging process carried out by J&T Express, then that would be the standard of the delivery cost.

III. DELIVERY SERVICE:

1. During the delivery process, J&T Express cannot guarantee that the entire delivery will take place smoothly and appropriately. Unforeseen events may arise beyond the control of J&T Express in respect to transportation (i.e. Natural Disasters), in which J&T Express will not provide compensation for any loss and/or damage.

2. If there is no complaint from the recipient when item is delivered, the package is deemed to have been received properly and in good condition without any problem.

3. J&T Express prohibits the delivery of items such as corpses or its parts, living or dead animals, drugs, weapons, ammunition, flammable materials, high value non-aesthetic items, and other items prohibited and restricted by the government.

4. When handling over goods to J&T Express, the Sender is deemed to have read, understood and agreed to all delivery terms and conditions stated in this agreement without any coercion from any party, as well as freeing J&T Express from all demands or forms of compensation.

 

IV. CLAIMS:

1. Any complaints/claims for loss or damage must be submitted by the sender, and not by the recipient.

2. The complaint form for lost goods must be accomplished no later than 30 days from the date the Sender handed over the parcel to J&T Express for delivery; and for damaged goods, complaint must be filed within 7 days upon receipt of the parcel.

3. J&T Express does not provide an “All Risk” coverage, hence, maximum cost for claims for document is at Php500.00 and Php30, 000.00 for non-document parcel.

V. LIMITATIONS OF LIABILITIES:

1. J&T Express liability for damage, loss, or delay shall be as follows:

    A. For Lost or Damaged with Declared value: Limited to Goods Value declared on the official receipt and Freight fee only.

    B. For Lost or Damaged without Declared Value: Limited only to Freight fee only regardless the value of goods.

    C. For Successful Delivery with Damaged item: Limited only to the declared value of Goods based on the official receipt.

    D. For Partial Damaged item: Limited only to the declared value of Goods divided by the total number of delivered items, to get the cost per item, multiplied to the number of damaged item/s.

2. Delivery of the parcel will be made in accordance with the Sender’s instructions.

3. Sender shall defend, indemnify and hold harmless J&T Express from any loss or damage sustained directly by the Sender and from and against all claims asserted against the Sender with respect to the delivery service covered hereunder arising in whole or in part out of:

    a. Failure of the Sender to follow specifications, instructions, warnings, or recommendations furnished by J&T Express

    b. Failure of the Sender to provide true and correct information, especially in the Airway bill, of the real names and accurate address of the Sender and the recipient; as well as the factual contents and declared value of parcels delivered.

4. In no event shall J&T Express be liable for special, incidental or consequential damages, or for damages in the nature of penalties.

VI. NO MODIFICATIONS OR AMENDMENT UNLESS WRITTEN:

These terms and conditions of service may only be modified, altered or amended in writing signed by both Customer and Company; any attempt to unilaterally modify, alter or amend same shall be null and void.

VII. FORCE MAJEURE:

J&T Express shall be relieved of liability for any loss or damage if, and to the extent that, such loss or damage is caused by: (a) strike, lock-out, stoppage or restraint of labour, the consequences of which J&T Express is unable to avoid by the exercise of reasonable diligence; or (b) any cause or event which J&T Express is unable to avoid, and the consequences of which J&T Express is unable to prevent by the exercise of reasonable diligence.

Any court action arising from this contract, the same shall be brought in the proper court of Taguig City to the exclusion of all other courts. 

In addition to the agreement or written terms and conditions on this receipt, J&T Express cannot be prosecuted and burdened with an agreement or other legal basis except with a written agreement approved by the person in charge or authorized by J&T Express.

 

PRIVACY POLICY

Your privacy is important to J&T Express ( “we”, ”our”, ”us”). Please take the time to read this Privacy Notice as it contains important information on who we are, how and why we collect, store, use, and share (“collectively”, “process”, “processing”) personal data (also referred to as “data”), your rights concerning your personal data, and how to contact us for any inquiries/concerns about the same. Please note that this Privacy Notice applies to all of our brands, products, and services that do not have its own privacy notice or that redirects to this privacy notice page. We may also update this Privacy Notice from time to time in compliance with the Republic Act 10173 also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, National Privacy Commission issuances, and other applicable data privacy laws and/or regulations.

This Privacy Policy was last updated on 01 April 2023.

WHAT DATA DO WE COLLECT?

J&T Express collects the following personal data:  Name, Email Address, Contact Number, and Address. We and/or our authorized service providers may also collect your IP Address and other necessary device information to improve your experience when you access or use our Website and Applications.  Currently, we use session cookies to improve your browsing experience whenever your visit our website. For information about Session Cookies you may visit https://allaboutcookies.org/what-are-session-cookies. Please note that we are not affiliated with this website and caution should be exercised when visiting it.

HOW DO WE COLLECT YOUR DATA?

You directly provide us with your personal data when you:

· Register with us and/or use any of our products and/or services.

· Participate in our customer survey, feedback, and marketing promotions.

· Use or view our website and application via your browser’s cookies.

· J&T Express may also receive your data from its Partners and Affiliates, whom you have allowed to share your data.

WHY DO WE COLLECT YOUR DATA?

J&T Express collects your data so that we can:

· Perform our obligations relative to the products and/or services you availed from us.

· Send you notifications about marketing offers and promotions.

· Also, J&T Express may share your data to our partner companies so that they may offer you their products and services.

In the performance of our obligations due to your use of our products and/or services, we may send your data to, and also use the resulting information from, credit reference, local government agencies to prevent fraudulent activities.

HOW DO WE PROTECT YOUR DATA?

J&T Express collects and stores your data using secure and encrypted proprietary information systems. We keep your information while you are our customer and/or unless it is necessary to keep it longer to fulfill the purposes for which it was collected or for legitimate business or legal and regulatory purposes. (i.e. security, fraud prevention,  financial record-keeping, etc.)

 

WHAT ARE YOUR RIGHTS UNDER THE DPA?

The following are your rights under Republic Act 10173 – the Data Privacy Act of 2012:

· Be Informed – You have the right to be informed of how and why we collect and process your personal data.

· Object – You have the right to object to the processing and/or sharing of your personal data especially when you feel that we do not have lawful grounds to do so. However, note that this may result in the termination of the product or service you availed from us when such data is necessary for us to perform our obligations.

· Withdraw Consent – You have the right to withdraw your consent to our processing activities on your personal data at any time subject to our internal procedures. However, this does not apply to instances where our processing of your personal data rely on grounds provided by law besides consent.

· Access – you have the right to request reasonable access to your personal data subject to our internal procedures. We reserve the right to seek reasonable administrative fees whenever providing such data to you presents certain challenges such as the need to extract it in volume due to you historical transactions with us and other similar instances.

· Data Portability – You have the right to obtain a copy of the personal data we collected from you in a format that is portable subject to our internal procedures.

· Rectify – You have the right to ask us to rectify and/or update your personal data if there are any errors or inaccuracies, subject to our internal procedures.

· Erasure or Blocking – You have the right to suspend, withdraw, or order the blocking, removal, or destruction of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, or personal data not necessary for the purpose for which it was collected, and for such other cases provided in the Data Privacy Act of 2012.

· Damages – You have the right to be indemnified for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.

 

MARKETING PROMOTIONS

We may send you marketing notifications about our products and services as well as those of our partner and affiliates companies. You may always opt out on receiving these notifications. You also have the right at any time to stop J&T Express from contacting you for marketing purposes or sharing your data to other members of the J&T Express Group.

HOW TO CONTACT US?

If you have any inquiries or concerns about your Personal Data, J&T Express’s Privacy Notice and Policy. You may contact our Data Protection Officer at:

Email: [email protected]

Registered mail:

Data Protection Office – Legal HQ

PH Global Jet Express, Inc.

11th Floor Marajo Tower

26th Street corner 4th Avenue

Fort Bonifacio, Taguig City,

Metro Manila, Philippines 1634