ExpressSend International Remittance Transfers FAQ-Send Money.

You have the right to cancel an ExpressSend remittance transfer within 30 minutes of completing it. We will refund all funds paid to us, including all fees and taxes, unless the remittance has already been picked up by your beneficiary or deposited to their account. The quickest and most efficient way to request a cancellation is by calling ExpressSend Customer Service at 1-800-556-0605, or logging on to your secure Wells Fargo Online secure session at www.wellsfargo.com. After you sign on, proceed to the ”Transfer and Pay” option and select “Send to Another Country”. Then, select the “History” link for the Service Agreement used to make the transfer and select the Remittance you wish to cancel.

If you want to amend or cancel a Remittance more than 30 minutes after you send it, we will try to amend or cancel it for you. We are not responsible if we are unable to cancel or amend your Remittance if you notify us after 30 minutes. If we are able to cancel your Remittance, we will refund to your Account all funds you paid to us, including all fees and taxes.

When you contact us, you must provide enough information so we can identify the remittance you wish to cancel. Generally, we need to know the amount of the transfer, where the funds were sent, and other information to identify and authenticate you. We will refund your money within three business days of your request to cancel a transfer, unless the remittance has already been picked up or deposited into a beneficiary’s account. We will provide your refund by crediting your checking or savings account used to fund the ExpressSend remittance transfer.

Read your ExpressSend Sender’s Rights for more information.