Debit Card FAQs

Debit Card Benefit Payments

If you are eligible for unemployment benefits, it takes at least three weeks to process a claim for benefits and issue payment. We appreciate your patience.

If you choose to receive payments via a debit card, Bank of America will mail you a card once benefit payments are available. Due to the high volume of claims being processed, it may take a few extra days to receive your debit card in the mail.

If you received Unemployment Insurance, Disability Insurance, or Paid Family Leave benefits on a debit card in the last three years, you will receive your benefit payments on that card.

• If your card has been lost or stolen, you must contact Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). You do not need to have your old card number or speak to a representative. Choose the “lost or stolen” option in the automated menu.

• If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.

• If your card has expired, and you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service.

Note: Bank of America representatives cannot answer questions about your claim or pending payments.

Payment information is updated daily and is available through your UI Online account or by calling the UI Self-Service Phone Line at 1-866-333-4606. Payment information for Disability Insurance or Paid Family Leave can be accessed through your SDI Online account or by calling one of the toll-free numbers provided at Contact Disability Insurance and Paid Family Leave.