DHL Express Salesforce Multi-Carrier Default Values Docs | Zenkraft

Special Services

These are special services offered by the carrier which can be selected either during the Shipment
creation, or can be defaulted in the Custom Address Source. In this section you can find the most
commonly used services.

Hide account

This checkbox is used to not print the account number on the waybill document

Duties & Taxed Paid

This checkbox requires a TRUE value.

Lithium Ion Batteries

When this special service is enabled the shipment contains lithium ion batteries.

Excepted Quantity

A fixed surcharge per shipment applies, when the handling and transportation of shipments involves
substances and commodities that are in Excepted Quantities in compliance with IATA Dangerous Goods
Regulations.

Consumer Goods

A surcharge is applied for shipments containing consumer goods such as perfumes, aftershaves, aerosols,
nail varnish and prescription medicines as covered by the IATA ID8000 section and packed in a form
intended for retail sale and shipped to private individuals (B2C).

No Signature Required

By default all DHL shipment deliveries require a signature. Customers can opt out of delivery signature
by selecting a special service.

Insurance

DHL Express provides shipment insurance to the actual value of goods declared by you.
NOTE: for most accurate information on shipping insurance please contact your DHL account manager.

Paperless Trade

This service allows you to electronically transmit customs documents for Non Document shipments to
dutiable destinations i.e. ROW, eliminating the need to print and
physically attach them to your shipments. Please note, that PLT designed to provide electronic customs
documentation and therefore is not available to EU or Domestic destinations as no customs information is
required.
NOTE: Due to the current geopolitical situation, although Norther Ireland is technically part of the UK,
it is
still considered to be in the EU.
The Paperless Trade checkbox field requires a TRUE value.

Data Staging

When this special service is enabled the label is only valid for the selected amount of time. This is
usually used for return labels to limit the period when customers can return goods. This can be set to
3, 6, 12, or 24 months.

Neutral Delivery

This service allows for the delivery of any shipment, without its value being shared or exposed to the
receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment
prior to delivery.

Importer of Records

It is possible to nominate a 3rd party in the receiver country to handle all duties and taxes.
NOTE: The importer of record or the 3rd party you will be charging to should have a DHL account number
starting with a 95/96 account number.

Use DHL Invoice

When this checkbox is ticked the DHL generated customs invoice will be used. This does not mean that the
DHL invoice generation will be turned off.