Customer relations − Customer service − American Airlines

Use our online Customer Relations form for a faster response than sending a letter through the mail.

Contact Customer Relations with compliments, concerns and questions about your past travel.

Additional information

An Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (ADR).

Please note, American Airlines are not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

Online dispute resolution

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To make a complaint, contact our Customer Relations team and we’ll get back to you as quickly as possible.

Contact Customer Relations

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If you’re unsatisfied with the Customer Relations response, contact the Association of European Mediators (AME).

Contact AME

By mail:

AME CONSO
197, Boulevard Saint-Germain
75007 PARIS

Online:

Association of European Mediators

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