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Pham Mai HuongCustomer care specialist
0336874092
[email protected]
Hanoi, Vietnam
Linkedin.com/in/maihuongpham
Professional Summary
Customer care specialist responsible for receiving and answering customer inquiries with good listening and communication skills. Collaborated with company employees, including managers to exchange information about customer care forms, contributing to 25% increase in revenue based on improvement of old care services. Able to use computer applications proficiently.
Work experience
Joint Stock Commercial Bank for Foreign Trade of Vietnam – Vietcombank
Customer development officer at the head office
September 2020
- Management and customer care
- Completing personal monthly revenue plan
- Proposing customer care solutions
Joint Stock Commercial Bank for Investment and Development of Vietnam – BIDV
Research Specialist
January 2019 – September 2020
- Conducting market research and macro environment
- Identifying and analyze short-term and long-term development strategies
- Preparing analysis report, evaluate the operating system
Education
Student majoring in Finance – Banking
Foreign Trade University
2014 – 2018
Extracurricular activities
Member of Banking Club – Professional Committee
Certificate
Certificate of Hanoi 5-merit Student
