Billion Stars Express – Bus Tickets | Check Schedule and Book Online

L R

Luca R

Driver very rude, the bus arrived 3 Hours later.
He stops at the Station without saying anything and we hat to descend the bus the Next Station 45 Minutes far away from the other drop off Point.

Bus VIP, Billion Stars Express, May 4, 2023

M

Madeline

Took 8 hours instead of 4 but there was a lot of traffic. One stop for toilet in a hole in the ground which was unpleasant. But all in all very comfortable.

Bus VIP, Billion Stars Express, Apr 26, 2023

S H

Sisse H

Strange smell inside the bus. Expect to be late

Bus VIP, Billion Stars Express, Apr 25, 2023

L T

Lieve T

The trip overall was ok, it just took way longer then the site told us. We arrived 4 hours later then we thought, but the drive itself was oké.

Bus VIP, Billion Stars Express, Apr 20, 2023

K G

Kevin G

Bus was an hour late without any information, we had booked seats on the bus, it was then called free seat choice. No help loading luggage. After 2.5 hours there was a break, but here too there was no information about when to continue or where the toilets were. After a few minutes the driver honked which was the signal to continue driving. Also, the driver thought he was driving a racing car instead of a bus. All in all, I cannot recommend the bus company. The only positive was the seats, they were very comfortable and there was plenty of space.

Bus VIP, Billion Stars Express, Apr 18, 2023

N S

Nadia S

It says that the trip takes 5 hours but we stopped like 5 times and took almost 8 hours to get to KL

Bus VIP, Billion Stars Express, Apr 15, 2023

B L

Bee L

Bookings not captured in passenger list. Not allowed to board. Finally, got to board, departed late. Bus in poor condition.

Bus VIP, Billion Stars Express, Apr 12, 2023

I M

Isaac M

Sold as one bus to the mall and ended up being 3, changing throughout the night. So didn’t sleep

Bus VIP, Billion Stars Express, Apr 12, 2023

A M

Alexander M

Good seats and bus but too cold there!

Bus Express, Billion Stars Express, Mar 29, 2023

R

Rachael

An hour late leaving, but with some interesting driving still only arrived 5mins behind schedule!

Bus VIP, Billion Stars Express, Mar 29, 2023

C A

Christian A

Total trip took around 8 hrs, not 5. The bus was 30 mins late, and then we spent the first 1,5 hrs picking up passengers around penang/butterworth, tanking fuel etc. Last hour of delay was due to an accident on the highway, so not really the fault of the bus company. Other than that trip was fine, comfy seats and many stops to use a toilet, buy snacks etc. Just be aware of the real travel time. Could really mess up your plans if you’re catching a plane!

Bus Express, Billion Stars Express, Mar 4, 2023

C G

Camila G

I was surprised with the amount of space of the seats and how comfortable they were. I think it was the best bus I had ever taken according to comfort. They even had a screen for movies or games but, sadly, they did not work during the entire ride.
The bus does stop at one point for buying food and toilet break.
I have to give only 4 stars though because the 5h ride ended in a 8h one. The bus arrived late to the station and then with the traffic it only kept on delaying. We ended up arriving at KL around 20:00 when we were supposed to arrive at 16:30. Best advice to take the bus from Butterworth instead of Penang as the traffic getting out of it it’s terrible at that only took around 2h so avoid that and go to Butterworth instead (and get some food for the ride or you might starve if you get stuck in traffic too).

Bus Express, Billion Stars Express, Mar 1, 2023

R B

Rachel B

The trip said express and 5 hours with one bathroom step. It turned out to be 7+ hours, two pick up stops and two bathroom stops.

Bus Express, Billion Stars Express, Feb 19, 2023

M P

Michael P

Delayed Start, delayed arrival.

Bus VIP, Billion Stars Express, Feb 15, 2023

G R

Georges R

We got there on time and the bus wasn’t there. Bus staff was rude. They put us on another bus (other brand) to go catch the bus. We get there and we find out that the bus left us behind and he had to do a detour to come pick us up. In total there was approximately 2h delays

Bus VIP, Billion Stars Express, Feb 13, 2023

C D

Ceara D

I booked on Chinese new year weekend knowing there’d be loads of traffic delays. KL to Penang took 10 hours and advertised at 9. I brought a good book and was happy out. I noticed other reviews AFTER I booked that made me a bit nervous but we weren’t crossing over any border and we left on time. However at the second pick up point, 3 women were left to hopefully get the next bus because there seemed to be an overbooking. That took almost an hour to sort. So if you’re booking, get on at the starting point. And also the seats aren’t actually numbered so I could sit anywhere but that caused an issue for a couple who got on last and didn’t have seats together.
Bus was super comfy, air-conditioned and stopped for breaks

Bus VIP, Billion Stars Express, Jan 23, 2023

A L

alexandra L

We should have a 4-hour trip at the end it lasted more than 8hours

Bus Express, Billion Stars Express, Jan 19, 2023

P K

Pavel K

Bus arrived in Kuala Lumpur two hours late.

Bus VIP, Billion Stars Express, Jan 18, 2023

A F

Alvaro F

Bus gets very cold

Bus VIP, Billion Stars Express, Jan 17, 2023

K B

Kathryn B

The bus left an hour late, and the driver smoked frequently while driving which stank…it was not a good experience. The rest stops were frequent enough (although only a small sandwich & snack stall, no better meals, it was mainly for the bathroom). I ended up with a massage chair at the front. The AC was a comfortable temperature.

Bus VIP, Billion Stars Express, Jan 2, 2023

C T

Chang T

The attitude of the aunt at the komtar station is really terrible and bad.

Bus VIP, Billion Stars Express, Dec 25, 2022

R C

Rebeka C

it came 1h late, arrived at the station 1h40m late, seats were comfortable

Bus VIP, Billion Stars Express, Dec 9, 2022

H A

Hafida A

The bus was 50 minutes late, the driver seemed angry, we finally took off at almost 3pm instead of 2pm. No communication whatsoever, no English on board. The driver looked irritated the whole way. We made stops without explanation. In the end we opted for a grab instead of waiting any longer. If youre a tourist/traveller find someone who speaks English to cling on to.

Benefits: leg space and comfort was good.

Bus Express, Billion Stars Express, Dec 1, 2022

A C

Alan C

Large, comfortable seats and an excellent driver, though a curious suspension vibration prevented me from sleeping. If I had known that it would take an hour and 10 minutes to get to Penang Sentral (old car ferry terminal) in Butterworth, I would have taken the ferry there and joined the bus there. Likewise, the bus was shown as going to

Bus Express, Billion Stars Express, Nov 28, 2022

T K

Tomas K

Instead of 5 hours -> 7,5 hours… But at least upgrade to a luxury massage seat bus 👌.

Bus Express, Billion Stars Express, Nov 11, 2022

L S

Lisa S

Bus was late without any notice, we had to change bus in JB. New bus driver was in a great hurry and would not even wait for all passangers at the border controls. I, too, was left behind at Woodland Checkpoint and had to take public transport into Singapore (on my costs obliously).

Bus VIP, Billion Stars Express, Sep 30, 2022

S J

Sirisak J

They change the platform of the bus leaving without any sign as announcement was made in local language. At the last minute, I could hear a resemblance pronounciation of my name on the speaker. So I thought they must be paging for me. Luckily the platform was changed from 13 to 14. So I happened to ask personnel at platform 14 and yes indeed I was supposed to board the ‘KKK’ bus. I booked ‘Billion Stars’!
And again the bus arrived KL late by 45 minutes.

Bus VIP, Billion Stars Express, Sep 27, 2022

N P

nicholas P

Bus left 50 minutes late from KL. The seat I chose when booking was taken by another person who had reserved the same seat so I had to take whatever was left. Leg rest on my seat didn’t work. Good massage feature in the seats.

Bus Express, Billion Stars Express, Sep 23, 2022

W T

Wee T

It did take more than 7 hours to travel from Penang to KL from the initial projected time of 5 hours.

Bus Express, Billion Stars Express, Sep 12, 2022

R S

Rachelle S

Really comfortable seats, a lot of space, usb ports and even 3 massage options in the chair.

Bus Express, Billion Stars Express, Sep 8, 2022

N T

Nicolas T

12h instead of 7h

Bus VIP, Billion Stars Express, Sep 4, 2022

A N

Angelique N

The ride was very comfortable. Seats are equipped with mini tablets and massage chair. The only problem was the drivers keep on smoking eventhough no smoking should be allowed. The whole ride we just smelled the smoke coming from the cigarettes which was very awful

Bus VIP, Billion Stars Express, Sep 3, 2022

N T

Nicholas T

Not quite clear at the beginning of it was the correct bus or not.
It turned up at a different gate but there was no announcement.
Further confusion where it seemed to be overbooked. There was someone in my seat with the same seat number, the same with some other passengers.
I didn’t want to use it, but the in seat entertainment system didn’t work at my seat or some of my neighbours. Some other seats were able to play some basic games on theirs.
There was no onboard WiFi as advertised at booking.
Positives were the large seats that were relatively comfortable, and had a large degree of recline.
We reached our destination only 10 minutes late, but in time to meet the ferry.
A third of the price of the train, but arrives 50 minutes later. A tough call, but I would get the train if I had to choose again.

Bus Express, Billion Stars Express, Aug 29, 2022

T T

Taisei T

Its arrival time is delayed

Bus VIP, Billion Stars Express, Aug 26, 2022

B J

Barbora J

Very bad experience with Billion Stars Express. I bought a ticket from Komtar Penang to KL Sentral. I got a call 3 hours before departure that my bus would not arrive at Komtar bus station due to heavy traffic and I was kindly asked to come to Sungai Nibong. So I took a taxi to Sungai Nibong. When I arrived I had to pay extra money to transfer the ticket to an easybook ticket and when I asked about the transfer fee I was told (very rudely) that I should buy the ticket through easybook next time. I was a bit upset because I had booked a hotel next to the Komtar bus station to avoid the extra cost of transferring to the bus station. Instead I had to pay for the taxi and ticket transfer fee. The bus was also an hour late and the journey took longer, so instead of the 11pm arrival time we arrived at 2am. The bus driver searched my bags because apparently you’re not allowed to eat on the bus or something, I honestly still don’t know what he was looking for. The bus had very uncomfortable leather seats and the whole bus creaked loudly the whole way. I do not recommend the Billion Stars Express at all. Also, for people traveling from Penang – Georgetown, it’s probably better to buy a ticket from Butterworth – Penang central station (you can get there by ferry from Georgetown which goes directly to the station) as the traffic in Georgetown is really bad.

Bus Express, Billion Stars Express, Aug 22, 2022

A R

Anja R

In our case, the Bus from Butterworth to Hat Yai was a white minibus which does not depart from Penang Sentral, but opposite the Pertron gas station. You have to pay 10 additional Ringit per person for the vehicle insurance at the border. Additional note to international travelers: the border guards ask you about your travel itinerary, your bookings for leaving the country and hotel reservations. They also wanted to see a bank account statement or cash. So might want to prepare these documents.

Bus Express, Billion Stars Express, Aug 11, 2022

A L

Amelia L

Fantastic, very comfy but no toilet

Bus Express, Billion Stars Express, Jul 21, 2022

M

Marcus

The bus was more than 4 hours late due to drivning on smaller roads rather than the highway.

Bus VIP, Billion Stars Express, Apr 26, 2022

H W

Helena W

12go said there would be wifi, snacks, host, etc. but that was inaccurate. The bus was reasonably comfortable and had airconditioning, however it left almost an hour late.

Bus VIP, Billion Stars Express, Jul 16, 2018

C D

Chuard D

This review was autotranslated

Minivan was late, but takes time to make stops to take a lot of packets, and finaly stops in Komtar instead of Butterworth. Not the very best transport …….

Bus Express, Billion Stars Express, Dec 9, 2017

T S

Toh S

After long consideration, I decided to give it 2 stars (initially 3). I booked my departure time at 245pm. But no one told me if it’s Thailand time or Malaysia time. I wanted to call the agent, Billion Star express but the hotline number stated in Confirmation letter is not valid.
I decided to go to the boarding point to check out earlier. However, the address seems unclear and I couldn’t locate it. Hence I walked into another tour agency nearby. They were kind enough to look for the number to call. Hence, I would suggest one to call up Billion Star to confirm the exact pickup point before making the booking. The number which I searched online previously enable me to connect to their staff in Malaysia. They said will call back but never pick up my call after that. This is really frustrating especially when you are really lost and helpless.
The departure time supposed to be 245pm. However, it was delayed till almost 4pm. Despite the delay, we managed to get out from custom smoothly. Due to few car accidents encountered along the way, the driver decided to stop by at Gurun R&R. And he subsequently asked me to board another van as they were heading to the same destination. I was again frustrated by the slight delay of the departure due to waiting of another 2 passengers. But luckily the driver agreed to drop me at the place which is much closer to my home. Hence I really appreciate the flexibility. In the end I was 2.5hours behind my arrival time. My booking of early departure time becomes meaningless.
Overall, the 2 stars is to rate the bus company who does not provide clear communication on the time, pickup point and their hotline number (which I wonder it’s 12go or the bus company’s onus to update them in the confirmation letter). Besides, I do not have further comment on the driver apart from what has been mentioned above.

Bus Express, Billion Stars Express, Dec 3, 2017

P I

PANA I

Place on the ticket isn’t correct, the is no bus station there. We’ve spended an hour runing all over the street to find company we travel with. If we had no time for searching we would miss the bus.

Bus Express, Billion Stars Express, Nov 13, 2017

C H

CHUA H

This time they give me a good service.

Bus Express, Billion Stars Express, Nov 11, 2017

A L

Antoine L

Greate everything ! Glad to have paid the extra money for the tranquility and comfort.

Bus Express, Billion Stars Express, Oct 5, 2017

R T

Robin T

Awesome busdrive. Great legspace and im 195cm tall dutch guys.

Bus VIP, Billion Stars Express, Feb 14, 2017

T T

Thomas T

Pros: We arrived in one piece.

The cons: Bus left 90 minutes late. No toilet on board left everyone guessing if they could sip their beverage. Alas we did make a stop halfway through the 4.5 hour journey and by quick I mean the driver was back on board ready to go in five minutes ready to roll. One person was still missing and I thought he was gonna leave her behind. Luckily she had family on board begging him not to go and calling her. A solo traveler would not be so lucky. It rained much of the way. Water leaked in through the windows and roof a bit. My sleeve got wet. The driver must have needed some help to stay awake. He made a couple other quick breaks to get some things, which is totally understandable. What I didn’t like was him smoking behind the wheel.

The bus was simply adequate for getting us from Penang to KL. It was not the VIP experience other than the seat was large enough. The Wi-Fi had limits, the USB charging port was broken, so that sucked.

All in all, I have seen enough of Malasia highways in two trips (one by bus, one from an uber driver who offered us a ride at a bus station) to not want to experience them. While the pavement and lighting is good, the amount of congestion is too high, drivers love to tailgate, speed, drive recklessly, which is probably why there were so many collisions on the road. Next time I will take the train. If only they had more frequent train service in Malaysia. Book way ahead to avoid them selling out and being stuck with the scrappy bus.

Bus VIP, Billion Stars Express, Feb 2, 2017

A

Alun

A really good journey ,we arrived late but this was due to traffic so not the fault of driver ,comfortable seats.

Bus VIP, Billion Stars Express, Jan 30, 2017

P D

Parag D

slight delay leaving K.L, otherwise a comfortable journey. Seats were comfortable and good movies shown on board.

Bus VIP, Billion Stars Express, Dec 23, 2016

G P

Grezelle P

I rate 5 because the seats are quite xomfy with the massager though the bus driver did not inform us that they are leaving already as my bf was on hild in immigration

Bus VIP, Billion Stars Express, Oct 31, 2016

M O

Mia O

The seats were comfy but I did not like that the bus driver smoked. Even if the window was open, it was disturbing. Also, there should be toilets in a five hour bus ride. The bus driver was very kind and did stop for us.

Bus VIP, Billion Stars Express, Jan 30, 2016