- Is the program free?
- Yes, the Big Apple Connect program is completely free. Optimum and Spectrum may offer you additional services with faster speeds, premium cable channels, and/or phone service. These additional services are not free. You will be responsible for any additional services not covered by the Big Apple Connect program.
- Is there a cancellation fee?
- If you have only the basic Big Apple Connect program package, then no. If you have opted for additional services, you will be responsible for those associated costs.
- Who gets the bill?
- You will receive a billing statement from the vendor that shows you don’t owe anything, because you participate in Big Apple Connect. This program is funded by the City of New York, which is paying the vendor directly to make sure you have free, fast, reliable, and safe access to high-speed internet. If you choose to get additional services, your bill will list those services and you are responsible to pay the fees associated with them.
- Is there a credit check?
- If you opt-in to Big Apple Connect, then no. If you choose to get additional services, the vendor may require a credit review.
- Can I get a credit/refund for basic cable services that I already paid for?
- No, you will only receive benefits from the point you opt-in to the program by completing the vendor application. The City of New York will not pay for any services retroactively.
- When does this offer expire?
- The City of New York has entered into contracts with Optimum and Spectrum to fund the Big Apple Connect program for at least three years – through the summer of 2025.
