At the airport | Frequently Asked Questions | Emirates United States

As part of your biometric check-in, lounge access and boarding process (the “biometric path”), we’ll need to process your personal information, including biometric information. The privacy statement briefly explains how we collect, use and store this information. Registering for the biometric path is optional.

Privacy Statement

As part of our biometric check-in, lounge access and boarding processes (hereinafter together referred to as the “biometric path”), we will process your personal information, including biometric information. This privacy statement briefly explains how we collect and use the personal information in the course of this biometric path.

Registering for, and using our biometric path is voluntary.

Processing your personal information

Your personal data will be used and processed by Emirates (“Emirates” or “we”, “us”), whose principal office is at Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. Emirates is a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai, which is primarily focused on airline operations. In order to identify you by using facial recognition, complete your check-in process, manage your lounge access and boarding within our biometric path, your personal data will be matched with the personal data stored on the servers of the General Directorate of Residency and Foreigners Affairs – Dubai (“GDRFA”).

Personal information we collect for the operation of the biometric path

For the purposes of managing the biometric path, we process your image and facial dimensions in addition to the personal data already collected from you when you booked your flight with us. When registering you to our biometric path, we will need your passport number and nationality to match this information with your personal information provided to us previously.

Please note that our privacy policy is applicable to our services, including our biometric path, so we recommend that you check it regularly.

Legal basis for using your personal information

Your image and facial dimensions will be used based on the consent you provide us during registration for the biometric path. You may give your consent to us for using your image and facial dimensions for the purposes determined in this privacy statement at the relevant check-in counters at the Dubai Airport Terminal 3 (Dubai, United Arab Emirates), where you also can withdraw your consent and cancel your registration. You may also let us know if you would like to withdraw your consent and cancel your registration on any of the communication channels described below.

Any other personal information will be processed based on the legal basis determined in our privacy policy.

Security of your personal information

We have implemented and maintain appropriate technical and organizational security measures designed to protect the personal information that you share with us and safeguard the privacy of such information as set forth in our privacy policy.

Your legal rights to manage your privacy

If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have the right to access, rectify or erase your personal information; restrict, or object to, the processing of your personal information; and to the portability of your personal information. You have the right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We kindly ask that you please attempt to resolve any issues with us first, although you have the right to contact your supervisory authority any time.

You can exercise your rights by completing a form which you can find within our privacy policy by emailing our Data Privacy Office at [email protected], or by sending us mail to Data Privacy Office, Emirates, P.O. Box 686, Dubai, United Arab Emirates.

For more details on how we use your personal information, please see our privacy policy at www.emirates.com