At the Hotel – English ESL Conversation – Language Advisor

At the Hotel – English ESL Conversation. A Role-Play to to give false beginners the skills to enter a hotel and book a room.

At the Hotel – Role-Play /English ESL Conversation

At the Hotel – Role-play

Time: 1 hour

Focus: 

The purpose of this lesson is to give false beginners the skills to enter a hotel and book a room.

This lesson follows a simple format of an introductory activity and discussion, followed by a role-play activity.

Preparation: 

The teacher will need to print off and photocopy five sheets:

• Mixed-up Conversation: Hotel Front Desk 
• Hotel Information Cards 
• Front Desk Role-play activity Sheet
• Hotel Guest Role-play Activity Sheet
• Guest Role-play Prompts

Introduction: 

Pass out the mixed-up conversation and have the students work in pairs (or groups). After they have finished, go over the conversation as a class.

Discussion:

Now look at the conversation as a class and discuss a few of the patterns. I try to highlight the difference between asking for something politely and just simply grunting out needs.

Have a few students try to book a room from you. Compare what they say with the original conversation.

Role-play Activity: 

Now, comes the real focus of the class: a role-play activity to practice booking a room in a hotel.

Divide the class into two groups: hotel front desk clerks and hotel guests. The front desk clerks get hotel information cards and a front desk activity sheet, which they have to fill out.

The guests get their role-play prompts and their activity sheets, which they have to fill out.

The guests will go from hotel to hotel and book a room in each hotel. As the guests are going around, both guests and front desk clerks are recording information.

Target Language:

• Front Desk: Welcome to the Wyatt Hotel. How may I help you?
• Traveler: I’d like a room please?
• Front Desk: Would you like a single or a double?
• Traveler: I’d like a double, please?
• Front Desk: May I have your name, please?
• Traveler: Timothy Findley.
• Front Desk: Could you spell that please?
• Traveler: F-I-N-D-L-E-Y.
• Front Desk: How many are in your party?
• Traveler: Just two.
• Front Desk: How many nights would you like to stay?
• Traveler: Just tonight.
• Front Desk: How will you be paying?
• Traveler: Is Visa OK?
• Front Desk: That’ll be fine. Would you like a wake-up call?
• Traveler: Yes, I’d like a wake-up call for 6:30. Do you have a pool?
• Front desk: Yes, we do. On the 2nd floor. Here’s your key. That room 405 on the fourth floor

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Lesson Plan

Mixed-up Conversation: Hotel

Hotel Information Cards 

Front Desk Role-play activity Sheet

Hotel Guest Role-play Activity Sheet

Guest Role-play Prompts

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