Apple Tips Reporting a Problem to Apple
Contact AppleCare (Support)
If that isn’t possible or convenient, or doesn’t apply, usually, the best way is to call AppleCare:
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U.S. iPod, Mac and iPad technical support: (800) APL-CARE (800-275-2273).
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Elsewhere, see: Contacting Apple for Support and Service
If your Mac is less than 90 days old, or you have the optional 3-year AppleCare coverage, the call is free. Otherwise you’ll be charged (about $50 in the U.S.).
The AppleCare folks can usually determine fairly quickly if it’s an already-reported problem, and if there’s a workaround, supply it, or an alternative.
If not, they’ll assign a Case Number, and work with you to diagnose it. They may walk you through various procedures, and perhaps e-mail you a “Capture Data” app to extract pertinent information from your Mac that you can e-mail back.
They may do some research and call or e-mail back for more information, or to report the results of their testing. If they determine that it is a problem, and they can reproduce it, they’ll consult and follow-up with the appropriate Apple software engineers, and escalate to higher levels if necessary.
Unfortunately, though, they won’t tell you how, when, or if it’s going to be fixed, or notify you when it is.
