Amazon Fire HD 10 Troubleshooting
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Fire HD 10 Will Not Turn On
Device does not respond to on/off button.
Device is not charged
Using the micro-USB charger that came with the Fire HD 10, plug the micro-USB end of the cable into the device to begin charging.
Default Charger is Not Providing Power
If the device is not charging, there may be a problem with the default power adapter and USB cable. Try charging a similar device using the adapter and cable. If the device does not charge the cable or adapter may need replacement.
Battery is Inactive
Plug the Fire HD 10 into the charger that came with it. If the Fire HD 10 still does not charge then the charger is malfunctioning or the battery is defective and needs replacement.
Motherboard is Unresponsive
If the Fire HD 10 does not turn on after the previous steps, it is an indicator of a defective motherboard. The steps to replace the motherboard can be found here.
Screen is Inoperative
The screen of the device is not responding to touch and other commands; Display may or may not be on.
Battery is Low
Plug in the device using the provided charger.
Fire HD 10 Needs a Restart
Reboot the device. Make sure the Fire HD 10 is not charging and hold the power button until it reboots.
Damaged Screen
Inspect the screen of the device for damage as well as the back. If the screen is cracked or broken, it may need to be replaced.
Fire HD 10 Camera Malfunction
The camera will not take pictures/video or has low quality images.
Fire HD 10 Photos/Video Application Has Crashed/Frozen
The camera application may just be frozen or have crashed. Simply exit the application or restart your device.
Fire HD 10 Will Not Take Pictures/Video
If the device will not take pictures or video using the software, reboot the device. If the problem persists, the camera(s) may need replacement. Follow this guide for replacing the rear facing camera. Follow this guide for replacing the front facing camera.
No/Bad Audio When Headphones Plugged In
There is no or low quality audio when headphones are plugged into headphone jack.
Headphones Not Completely Plugged In
Make sure the headphones being used is completely plugged in. Being partially plugged in can cause low quality sound or no audio at all.
Busted Headphones
Try using the initial pair of headphones on another device. If the same quality audio persists, use a different set of headphones.
Fire HD 10 Headphone Jack is Faulty
If audio issues continue with functional, fully plugged in headphones the headphone jack may be faulty. It is likely the headphone jack needs to be replaced. Unfortunately the headphone jack is in integrated into the motherboard so replacement would require the motherboard replacement.
Fire HD 10 Micro-USB Port is Unresponsive
The Fire HD 10 will not charge or load information when plugged into the micro-USB port.
Micro-USB Cable is Faulty
Check the USB cable is functional by charging a similar device or connecting a device using the cable to a computer. Replace with another cable if needed.
Micro-USB Port is Damaged
The micro-USB port may not be receiving information or charging the Fire HD 10’s battery because it is damaged. In this case, after using a functional USB cable, replace the micro-USB port.
