Airline Customer Service Dashboard | US Department of Transportation

Search
Carrier

Family Seating Dashboard

Commitment for Fee-Free Family Seating

Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions

Cancellation and Delay Dashboard

Commitments for Controllable Cancellations

Rebook passenger on same airline at no additional cost

Rebook on partner airline or another airline with which it has an agreement at no additional cost

Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight

Complimentary hotel accommodations for any passenger affected by an overnight cancellation

Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation

Commitments for Controllable Delays

Rebook passenger on same airline at no additional cost for significant delays

Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays

Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more

Complimentary hotel accommodations for any passenger affected by an overnight delay

Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay

For more information about airlines’ commitments for fee-free family seating, visit the Family Seating Dashboard Page.

For more information about airlines’ commitments in the event of controllable cancellation and delays, visit the Cancellation and Delay Dashboard Page.

Airlines must adhere to their commitments. DOT will hold them accountable if they fail to do so. If you believe an airline has not fulfilled its customer service commitment, contact the airline to ensure it gives you what is owed. If you are not satisfied with the airline’s response or conduct, you may file a complaint with DOT.