About Amazon

Meet a few of our Amazonians and explore our various business teams below.

Amazon Devices and Services

Amazon introduced the first Kindle in 2007 — at that time, it offered 90,000 eBooks and sold out 5.5 hours after the announcement. Since then, we have expanded to become the best-selling e-reader family in the world. We have gone beyond Kindle with our powerhouse Fire tablets, built for work and play with our Fire operating system. For streaming media lovers, we have created Amazon Fire TV, Fire TV Stick, and Fire TV Edition with voice search. Fire TV devices come with access to 500,000 movies, TV shows, and tens of thousands of channels, apps, and Alexa skills. Most recently, we introduced Amazon Echo and Alexa, the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more using just their voice.

Amazon Marketplace

Shoppers think of Amazon.com as the place where they can buy almost anything they need to live their lives, but shoppers aren’t Amazon’s only customers. Small businesses rely on Amazon as a trusted partner to enable them to reach millions of customers worldwide and help them grow their businesses, while also providing them with a safe place to sell their products. We have teams at Amazon responsible for finding, engaging, working with, and innovating on behalf of small businesses to help them be successful — on and off Amazon.com. In 2017, over 300,000 U.S. based small and medium-sized businesses (SMBs) were selling on Amazon, and during Prime Day customers ordered more than 40 million items from SMBs worldwide, growing their sales by more than 60 percent over Prime Day 2016.

Amazon Web Services

Amazon Web Services (AWS) is a secure cloud services platform, offering compute power, database storage, content delivery and other functionality to help businesses scale and grow. Millions of customers currently leverage AWS cloud products and solutions to build sophisticated applications with increased flexibility, scalability and reliability. Tens of thousands of customers use a broad range of AWS services. This has accelerated AWS’ pace in machine learning, artificial intelligence, internet of things, and serverless computing.

Business Development

The Business Development and Entertainment team includes Prime Video and Studios, Amazon Music, IMDb, Worldwide Advertising, Amazon Registry Services, and Corporate and Business Development. These teams drive new businesses that innovate in new or emerging market segments.

eCommerce

When customers shop on Amazon.com, they expect a safe, simple and consistent experience. A large number of systems and services contribute to that experience, from identity services to massive data warehouses and innovations, specifically focusing on managing the incredible scale and complexity of operating one of today’s most successful businesses. eCommerce Foundation (eCF) owns the core systems, services and infrastructure behind Amazon.com, delivering key aspects of the Amazon shopping experience, managing hosting for Amazon websites worldwide, and creating the services that technology teams across the company use to develop and run their systems.

Kindle, Digital Content and Publishing

With a mission to make every book ever written available in minutes, the Kindle, Digital Content and Publishing teams have pioneered services like Kindle Direct Publishing to empower independent authors to reach new audiences, and Kindle Unlimited subscription reading for avid eBook readers. Innovation doesn’t stop there, this team continues to build new tools for authors to publish and distribute their work, and readers to access a growing variety of content on any device, anywhere in the world.

Retail

From a garage-based start-up in 1995, to one of the world’s most respected brands today, Amazon has grown to become an integral part of customers’ lives. Amazon’s Retail organization is at the center of that evolution. We’re the people behind the Amazon.com website and customer experience, beloved programs like Amazon Prime, Amazon Go, Whole Foods, private label products, and all of Amazon’s retail categories. Whether it’s technical teams pushing the boundaries of what is possible using machine learning, or business teams launching new voice ordering capabilities, employees innovate on behalf of customers at a massive scale — and we’re just getting started.

Worldwide Operations and Customer Service

Amazon’s mission is “to be Earth’s most customer-centric company”, and our Operations and award-winning Customer Service teams are at the heart of that mission. Supported by innovative world-class technologies, our global network of FCs, delivery stations and customer service teams are dedicated to supporting customers worldwide. Together, we create, we build, and we take ownership for what we do — whether we’re developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. We’re constantly creating the ideas, services, and products that make life easier for millions of customers.