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Job description

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 6 million contacts per year.

We Invest in You!

At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

Essential Job Functions

As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, and dedicated to making a difference.

The Requirements:

• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Successful completion of mandatory training
• Customer service experience

Location: Work from Home in Approved States

Hours: We provide 24/7 customer care with a variety of shift opportunities

Associate Benefits: Based on eligibility by position and other terms and conditions of the plan documents

• Medical/Dental/Vision
• Matching 401K
• Stock Purchase Plan
• Annual Performance Bonus
• Store Discount Card
• Education Assistance

About Walmart Contact Center:

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates. Our associates thrive in this high-volume environment that handles over 6 million contacts per year. We are a metrics driven center dedicated to driving results via phone, email and chat communication

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)

Work Location: Remote