2022 American Home Shield Reviews | Rocket Mortgage

It’s important to have all your questions answered before choosing the right home warranty company for your needs. Here are a few of the most asked questions to help.

Is American Home Shield Available Nationwide?

AHS is available in 49 states. It is not available in Alaska.

Does American Home Shield Have Any Coverage Limits?

Like many home warranty companies, AHS does have coverage limits. Of those items that are covered, some may have components that are not covered by the warranty. For example, HVAC units are covered for most features, except outside or underground piping, well pumps and fuel storage tanks. And, while plumbing systems are covered, the home features that use plumbing, including showers, bathtubs, sinks and toilets, are not covered.

There are certain services, systems and appliances that AHS won’t cover at all. These include:

• Routine maintenance services
• Chimneys and flues
• Stand-alone freezers
• Electronic home management systems
• Solar energy systems
• Malfunctions due to abuse or neglect, natural hazards, fire, freezing, electrical failure or water damage

To get a better idea of AHS limitations and exclusions, it may be a good idea to read through the company’s sample contract.

How Do I File A Service Claim With American Home Shield?

To file a claim and request service, AHS requires you notify the company as soon as the issue is discovered. You can contact AHS 24/7 online or by phone. Within 48 hours of your service request, AHS will contact a contractor. The contractor will then contact you to schedule an appointment. Once the initial appointment is complete, AHS will determine if the system or appliance is covered and charge you your service fee as specified under your plan. If AHS determines the repair isn’t covered by the warranty, you can request a second opinion from a different contractor but must make this request within 7 days of learning the service isn’t covered.

Can I Use My Own Contractor For Repairs?

Typically, AHS will assign you a contractor to get someone to reach out to you as soon as possible. However, AHS may allow you to choose your own contractor as long as they meet AHS requirements. Such requirements include that the contractor must be licensed, qualified and insured, and also carry automobile liability coverage.

If you choose your own contractor, you need to follow AHS protocols for doing so. This includes having the contractor provide a diagnosis and itemized bid to AHS before any work begins. You’ll also need to pay the contractor fees upfront, then submit an invoice to AHS for reimbursement. Keep in mind that AHS will not reimburse you for any work done prior to or without authorization.